论文标题
“不一致的性能”：通过分析应用程序评论，了解现实世界用户对智能移动健康应用程序的关注
"Inconsistent Performance": Understanding Concerns of Real-World Users on Smart Mobile Health Applications Through Analyzing App Reviews
论文作者
论文摘要
尽管适应用户渐进的个人需求的智能移动健康应用正在激增，但由于用户体验较低，许多人都难以履行承诺。了解与这些应用程序相关的现实世界用户的关注点，尤其是它们的智能组件，可以帮助推进应用程序设计以吸引和保留用户。在本文中，我们通过对六个智能健康应用程序的120个用户评论进行初步主题分析来针对此问题。我们发现，数据输入的准确性，可定制性和便利性是现实世界用户评论中提出的主要问题。智能组件的许多担忧与用户对应用程序的信任问题有关。但是，很少在评论中讨论一些重要方面，例如隐私和公平。总体而言，我们的研究提供了见解，可以激发进一步的调查以支持智能移动健康应用的设计。
While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related to those apps, and their smart components in particular, could help advance the app design to attract and retain users. In this paper, we target this issue through a preliminary thematic analysis of 120 user reviews of six smart health apps. We found that accuracy, customizability, and convenience of data input are primary concerns raised in real-world user reviews. Many concerns on the smart components are related to the trust issue of the users towards the apps. However, several important aspects such as privacy and fairness were rarely discussed in the reviews. Overall, our study provides insights that can inspire further investigations to support the design of smart mobile health apps.
